Improve Your Employee’s Experience With MS Teams, Alluvio | Riverbed

Alluvio can show the number calls with high latency, jitter, and packet loss out of total the calls made. You can easily identify the call quality trends and investigate each user’s call which showed as poor quality. Each dot in the dashboard below represents a user call.

Alluvio shows insights on response time of user discrete activities, such as launching the app, join in the meeting, sending a chat, and the breakdown of the response time. You can easily identify the domain that contributes most on the delayclient device, network, or backend. It can also show the impacted user commonalities on the slowness by business locations, server, etc.

Riverbed Alluvio Aternity dashboard shows impacted user commonalities

Alluvio can provide visibility on how much resources MS Teams consumes on devices. For most of our customers, we found that MS Teams consumes at least 1GB of memory on average.

Alluvio can monitor crashes and capture the errors codes to help IT teams find the root cause and identify the commonalities on users impacted by software version, model of devices, connectivity, and more.

Riverbed Alluvio Aternity dashboard shows impacted user commonalities

MS Teams outage detection

A global outage issue was reported by Microsoft Teams users on the 21st of July, 2022 around 11:15AM AEST and lasted for about 2.5hrs. Before our customers start to notice, Alluvio Aternity detected the change on the app behaviour and sent email notifications to the IT team about the low usage. This outage alert is done through our machine learning capability called Anomaly Detection.

Riverbed Alluvio Aternity sends outage alerts

The incident, detailed below, shows the traffic highlighted in yellow is the normal usage time of MS Teams. Then, at the time of the outage, there was a sudden drop on usage time and number of users, which is highlighted in purple.

Riverbed Alluvio Aternity dashboard details incidents

Alluvio Aternity detected the outage and alerted the IT team. This helped the IT team to take action before anyone noticed the issue, allowing them to proactively communicate to users that an outage may impact them and that IT will provide an update once the issue is resolved.

Alluvio by Riverbed allows IT to put up outage alerts

This proactive engagement from IT resulted in:

  • Mitigation of the potential increase in service desk tickets, as users did not need to create tickets to inform IT that they were impacted.
  • Improved user satisfaction, since IT communicated the issue before users noticed it.

Auto-remediation of devices

Alluvio can help fix the issue, without the need to remotely connect to user devices, through Auto-Remediation tagged to alert detection. Alluvio Aternity can clear the cache to help L1 support teams fix common issues with Microsoft Teams. No disruption on user productivity time!

Alluvio by Riverbed mitigates IT Service Desk issues

Below are the list of MS Teams issues getting resolved after removing the MS Teams cache:

  • Teams’ status showing incorrectly
  • Display Pictures not showing
  • Background images not showing
  • Unable to login into teams
  • Unable to find Teams Groups
  • Members in teams showing incorrectly when compared to web
  • Displaying incorrect Phone numbers
  • Microsoft Teams slowness

As we move from remote working to hybrid work environments, it is increasingly critical that we use unified observability to proactively improve application performance and the user experience, no matter where they are.

If you are interested in learning more about how Alluvio can help you improve the overall performance and user experience in MS Teams, get in touch with us and let’s have a conversation.

This post was first first published on Riverbed Blog’s website by Ariane Paguia. You can view it by clickinghere