Riverbed

Organizations use End User Experience Management (EUEM) to ensure that their technology systems are functioning effectively when it comes to delivering excellent digital experiences to end users. The goal is to ensure users are able to access the resources they need to perform their jobs (in the case of employees) or to interact with a […]

Modern automatic tellers are packed with sophisticated hardware and software to enable an up-to-date user experience for customers. All this sophistication naturally brings with it some challenges for the banks and IT teams. In this blog, let’s discuss what those pitfalls are and how Riverbed’s Alluvio Aternity Digital Experience Management platform can help with clearer

My previous blog discussed the differences between remote work and hybrid work. In this blog, we’ll dig a little deeper into some common questions about hybrid work. First, let’s set the stage with an example of hybrid working. One example of hybrid working could be a team that consists of both in-office and remote workers

The principle of IT Service Management is to enable better Service Delivery by focusing on how IT teams can manage the end-to-end delivery of IT services to not only their users, but their customers as well. While Alluvio Aternity can support IT teams in meeting their goals by providing out of the box real-time visibility

Like many, I enjoyed seeing the responses that people have received by asking various questions to OpenAI’s ChatGPT. In the last week, I’ve read poetry, essays and even definitions of market segments like Digital Experience Management. Experimenting with ChatGPT seems like a lot of fun, but large language model (LLM) driven chatbots like ChatGPT can

Your personal information being leaked or sold online is something that strikes fear into the hearts of most people. Identity theft takes this one step further and can destroy your credit ratings and land you on blacklists for services such as utilities, rental housing or mobile phone plan. In September 2022, Optus announced that an

Your personal information being leaked or sold online is something that strikes fear into the hearts of most people. Identity theft takes this one step further and can destroy your credit ratings and land you on blacklists for services such as utilities, rental housing or mobile phone plan. In September 2022, Optus announced that an

Technology has changed how the healthcare industry functions in almost every aspect, from providing care to managing patient records to processing insurance claims and other tedious admin tasks. Unfortunately, most applications managing these different functions don’t communicate with each other efficiently, and this can paralyse the hospital operations and disrupt critical care services. In my

In my last blog article, I drew the comparison between the engine warning light in a car and IT monitoring. But what does that mean in detail? An excellent example is Digital Employee Experience (DEX): This is the warning light that indicates whether IT users are happy with IT or whether there are problems. Most