Category: Opentext
The customer experience is now digital
Customer experience has increasingly been focused on digital for several years, but the events of 2020 have drastically accelerated that change. In recent months, a ‘perfect storm’ of new technology, increased connectivity, new ways
Partnering to deliver accessible content
Reviewing a bank statement, checking an electricity bill, or even reading a restaurant menu — simple, everyday actions that most people take for granted may be impossible for those with a visual impairment. The good news is that many
Resilience and innovation in the face of insecurity
Switch knows data. As a world leader in data center ecosystems with 100% uptime, the Las Vegas company powers connection and safeguards data for Amazon, Disney, Google and other global enterprises. When it came to protecting and accessing its
How information governance helps reduce IT budgets
A volatile economy and massive disruptions to business models have many IT planners scrambling to allocate budget and keep up with the changes. At the same time, they’re also realizing that nominal procedures cannot assure productivity and
Meeting your customers where they are
In a 2017 State of Global Customer Service Report by Microsoft, 98% of respondents said customer service was important in their brand choices and loyalty. Statistics like that one are probably why 39% of CEOs surveyed in a Walker report rated
Building secure communication resiliency at the desktop
The unprecedented events of 2020 have shown many organizations the cracks in their infrastructure. Faced with the sudden reality of remote work environments, organizations that have traditionally relied upon fax machines to securely exchange
A new way of working reduces delays and eases suffering
With a commitment to social transformation, the South African Department of Social Development (DSD) endeavors to provide a better life for the poor, vulnerable and excluded in society. Tasked with developing and monitoring the implementation of
Empower your remote workforce with OpenText Anywhere on Microsoft Azure
With the recent increase in remote and home-based workers, organizations must now manage key applications and secure their remote workforce in a rapid and cost-effective way. Better availability Your remote employees need access to the same
Cloud: The operating engine for information-fueled business transformation
Guest blog by Melanie Posey, Research Vice President and General Manager, Voice of the Enterprise, 451 Research. In times of crisis, resiliency is the key to survival. The disruption generated by the global COVID-19 pandemic has accelerated the
Rapid Radiology puts the focus on senior care
As one of the largest teleradiology providers in the U.S., Rapid Radiology was established to expedite and enhance patient diagnosis and treatment, and to specifically elevate the quality of senior patient care. The company supports aLoad More